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ADOPTION EDUCATION, LLC


FREQUENTLY ASKED QUESTIONS

REGISTRATION AND PAYMENT
What is the cost to take the courses?
Are there any additional costs I should be aware of?
Do my spouse/partner and I have to sign up/pay separately or can we take the courses as a "couple" and pay one fee/receive one Certificate of Completion?
How do I pay?
If I pay by e-check through PayPal, can I take the courses before my e-check clears?
Is there a separate fee to receive a certificate?
Why did I not receive my confirmation with my UserID and Password?
How do I change my e-mail address?
What do I do if I forgot my username and/or password?
How long can I access my Adoption Education account?
Help! My account is expiring but I have not finished my courses!

COURSE QUESTIONS
Are your courses Hague compliant?
What courses are included in your Hague package?
The region I am adopting from is not included with your courses. Do I still need to take the course? What other region should I take?
The country I am adopting from is not a Hague country. What courses should I take?
I am adopting from China. Do your courses meet China's 12 hour training requirement?
I am pursuing a domestic adoption. What courses should I take?
Will I receive a separate certificate for each course or one certificate for all courses?
How long must I wait to receive the certificate once I’ve completed the required courses?
Can I take the courses in any order?
Can I demo your courses?
Once I've completed a course, can I go back and re-read some information?
How do you know that I've completed a course and the quiz?
What if it takes me less than a few hours to complete all the courses?
Can I print your online courses?
My PayPal account is under my maiden name but my account registration is under my married name. Which name will appear on my certificate?

AGENCY QUESTIONS
My agency requires my spouse and I to receive separate certificates. Do we need to pay separate fees too?
My agency referred me to your website but they are not listed in the drop down window on the registration screen.
Does my agency receive a copy of the certificate(s)?
Do I need to be affiliated with an agency to take a course?

TECHNICAL ISSUES
Do I need a high speed internet connection to read the courses?
What do I do if I can't get a feature of the website to work?
Help! I am having problems e-mailing the COURSE COMPLETION request when I click on CLICK HERE TO NOTIFY US! Where is my certificate?
When I am taking the tests sometimes I am on my home computer and sometimes I am on my office computer so you are receiving email confirmations from two different email addresses. Is this OK?
Can I bookmark the last page accessed so I can return directly to it the next time?
I do not have an email address or access to a computer. How do I complete your courses?

OTHER QUESTIONS
How do I find out about the post-adoption reporting requirements of the country I will be adopting from?
I am a social worker; can I use your courses for CEUs?

REGISTRATION AND PAYMENT
Q What is the cost to take the courses?

  • The Hague Course Package $125
  • China Course Package - $180
  • Virginia International Course Package $254
  • Virginia Domestic Package $204
  • Washington Infant Adoption Course Course Package - $125
  • Washington Older Child Adoption Course Package - $125
  • Wisconsin Course Package - $155
  • Individual courses $20-$40 per course; click here for a list.
  • This fee(s) includes a Certificate of completion after successful completion of purchased courses; access to customer assistance 7 days/week and access to the courses for 1 year.

    Q Are there any additional costs I should be aware of?
    If your agency requires any additional documentation, such as our Authorization to Conduct Business, or requires that any of our documents be notarized or apostilled, there is an additional cost of $100. In addition, if we are required to overnight or express mail hard copies of documents to you or your agency, we require that those actual costs be reimbursed to us.

    Q Do my spouse/partner and I have to sign up/pay separately or can we take the courses as a "couple" and pay one fee/receive one Certificate of Completion?
    Check with your agency. Some agencies allow couples to pay one fee and receive one Certificate of Completion with both parents names on it. Your agency/social worker will tell you what is required to meet their training requirements.

    Q How do I pay?
    A-1 The fee is paid online through PayPal, with either a credit card or echeck
    A-2 Another payment option, for those who do not want to use PayPal, is to pay by check or money order. For personal checks, cashier's checks and bank money orders, there is a 10 day hold. There is no hold for Postal Money orders. You can mail your payment to Adoption Education, LLC, P.O. Box 2180, Milford, CT 06460. You must include your phone number and e-mail address with your payment. Please email us to inform us if you have mailed your payment so we can be on the lookout for it and process it promptly. We will e-mail you when your payment has cleared and your account has been activated. If payment is returned to us for 'insufficient funds' we reserve the right to notify your agency.

    Q If I pay by e-check through PayPal, can I take the courses before my e-check clears?
    You can access the courses but you will not receive your certificate until the check clears (generally 4 business days).

    Q Is there a separate fee to receive a certificate?
    No, the fee you pay for the course/package you sign up for includes the certificate. There is no additional fee.

    Q Why did I not receive my confirmation with my UserID and Password?
    A-1 You may have entered an incorrect e-mail address. If you suspect you typed your e-mail address incorrectly, e-mail us with your correct e-mail address and we will forward your confirmation.
    A-2 Our e-mail (info@adopteducation.com) may be blocked by your e-mail program. Update your spam blocker and address book to permit incoming e-mails from our e-mail address. E-mail us when you have made this update and we will forward your confirmation.
    A-3 You may have registered under another email account (work, spouse, etc) that you neglected to check for new mail after you paid.

    Q How do I change my e-mail address?
    On the left side bar, click on ADMINISTRATION/My Profile Settings/Edit Profile.

    Q What do I do if I forgot my username and/or password?
    Click on the Forgotten your username or password? link on the log-in page. Type in your e-mail address and your password will be sent to you. If your e-mail address has changed, contact us at info@adopteducation.com. Please do not set up a new registration.

    Q How long can I access my Adoption Education account?
    You can return to the courses at any time for a period of one year from registration. Once your account expires, we can not extend your account if you have received your Certificate of Completion.

    Q Help! My account is expiring but I have not finished my courses!
    Please contact us to discuss. We understand that the path to adoption is unpredictable. We will consider extending your account at no charge.

    COURSE QUESTIONS
    Q Are your courses Hague compliant?

    The Hague Convention on the Protection of Children and Co-operation in Respect of Intercountry Adoption requires that adoption agencies be approved via the Council on Accreditation. There is no requirement that third party services providers, such as Adoption Education, LLC, be accredited by this entity. Approved agencies simply 'outsource' the mandatory training requirements to a third party such as Adoption Education, LLC. It is up to each individual agency, when out-sourcing the training rquirements for their prospective adoptive families, to feel confident that the courses the families are taking sufficiently meet the requirements of the Hague. We have over 200 Participating Agencies who have made that determination. We have been told by our Participating Agencies that they must document how this requirement is met each time they go through the accreditation (or re-accreditation) process.
    We cannot state that our courses are "Hague Accredited" as that would be a false statement; there is no such thing as "Hague Accredited" pre-adoption courses. We can state, however, that our Hague Package of courses contains 10 hours of training on the topics required by Hague AND that no agency with whom we have dealt over the past decade, have reported that our courses were deemed unacceptable for purposes of meeting the Hague requirements.

    Q What courses are included in your Hague package?
    The following courses are included:

  • Attachment and Bonding
  • Behavioral and Mental Disorders
  • Culture and Identity
  • Effects of Institutionalization
  • Effects of Stress in Early Life
  • Fetal Alcohol Syndrome
  • Malnutrition
  • Prenatal Exposure to Drugs and Maternal Smoking
  • Sensory Integration Disorder
  • Travel and Transition
  • If we offer a course on your country, that must be purchased separately.

    Q The country I am adopting from is not listed. Do I still need to take the course? What other country should I take?
    Please check with your agency.

    Q The country I am adopting from is not a Hague country. What courses should I take?
    Please check with your agency.

    Q I am adopting from China. Do your courses meet China's 12 hour training requirement?
    Yes, please register for the China Course Package.

    Q I am pursuing a domestic adoption. What courses should I take?

  • If you live in Virginia, purchase the VA Domestic Package.
  • If you live in Wisconsin, purchase the Wisconsin Course Package.
  • If you live in Washington, purchase either the Washington Infant Adoption Course Package or the Washington Older Child Adoption Course Package.
  • All others should check with their agencies.
  • Q Will I receive a separate certificate for each course or one certificate for all courses?
    You will receive ONE certificate for all courses after you successfully complete the coursework to comply with your agency’s pre-adoption training requirements. The certificate will list the courses you have completed, the number of credit hours and the date of the last course completed.
    NOTE: Since some agencies do not require all courses to be completed, we are asking that you notify us when you have completed your last course at which time we will issue your certificate.

    Q How long must I wait to receive the certificate once I’ve completed the required courses?
    If your account information is up to date, including the name of your agency and email of your social worker, the certificate will be e-mailed to you within three business days of successful completion of the final quiz. The Certificate will arrive via e-mail in a PDF format. This PDF certificate can then be printed. Your agency will be notified at the same time and receive a copy of your certificate.

    Q Can I take the courses in any order?
    Yes.

    Q Can I demo your courses?
    Only staff affiliated with an adoption agency or professionals in the adoption field can demo our courses.

    Q Once I've completed a course, can I go back and re-read some information?
    Yes, you can return to the courses at any time for a period of one year from registration.

    Q How do you know that I've completed a course and the quiz?
    Our database keeps track of your progress and the receipt of your certificate.

    Q What if it takes me less than a few hours to complete all the courses?
    Your agency expects you to be trained and prepared for your impending adoption; the Hague International Treaty mandates training for most international adoptions. If you ‘speed read’ through the materials and/or skip right to the quizzes, our system will ‘red flag’ your account; and your agency will be notified. Your agency may require that you re-read the courses.

    Q Can I print your online courses?
    All courses can be downloaded as a pdf document and printed. The printable versions of our online courses are protected by copyright laws and are for your use only. Printing the courses can be beneficial in allowing you to study without having to read from your computer screen. However, you must sign back on to take the quiz for each course.
    No copying, publishing or redistribution of ANY course is permitted without the express, written consent of Adoption Education, LLC.

    Q My PayPal account is under my maiden name but my account registration is under my married name. Which name will appear on my certificate?
    Your certificate will print with whatever name you entered on your Adoption Education registration page. We do not use the name on the PayPal accounts because it is frequently a maiden name or a business name. And sometimes it belongs to a teenage child, a parent or someone unrelated to the user!

    AGENCY QUESTIONS
    Q My agency requires my spouse and I to receive separate certificates. Do we need to pay separate fees too?

    Yes, both you and your spouse will need to open up separate accounts and pay for the courses separately. You also will need to read the courses separately and take the quizzes separately.

    Q My agency referred me to your website but they are not listed in the drop down window on the registration screen.
    We need to contact your agency. Please email us at info@adopteducation.com and include the following information: Name of agency, contact person, e-mail address, telephone number.

    Q Does my agency receive a copy of the certificate(s)?
    Yes, the certificate is e-mailed to both you and your agency(ies). Please include your social worker(s) e-mail address when completing the registration information.

    Q Do I need to be affiliated with an agency to take a course?
    No, please select "NONE" as an agency choice.

    TECHNICAL ISSUES
    Q Do I need a high speed internet connection to read the courses?

    The courses were designed without any fancy bells and whistles. You do not need special flash players or audio players to view the courses. In addition, all courses have an optional hardcopy printout in PDF format. However, you must complete the quiz on-line.

    Q What do I do if I can't get a feature of the website to work?
    Contact us at info@adopteducation.com or call us at (203) 371-5787 between 9am-4pm EST for technical assistance questions. Please leave a call-back number and when is the best time to reach you. We will respond to your telephone call within 24 hours.

    Q Help! I am having problems e-mailing the COURSE COMPLETION request when I click on CLICK HERE TO NOTIFY US! Where is my certificate?
    As stated at the end of each quiz - THIS LINK DOES NOT CREATE YOUR CERTIFICATE.

    Q When I am taking the tests sometimes I am on my home computer and sometimes I am on my office computer so you are receiving email confirmations from two different email addresses. Is this OK?
    Yes. It does not matter which computer you use. Your userid is unique and that is what we track.

    Q Can I bookmark the last page accessed so I can return directly to it the next time?
    Yes, you can bookmark any page. However, once the browser is closed and you visit the page again, you will be prompted for your username and password.

    Q I do not have an email address or access to a computer. How do I complete your courses?
    If possible, you can use a friend’s, family’s or social worker’s email address to register and their computer to read the courses online. There also is an option to print them out on hard copy. Most libraries have public computers.
    Payment for courses can be sent via personal checks, cashier’s checks and bank money orders.
    If none of these options are available to you, please notify your agency or contact us.

    Q How do I find out about the post-adoption reporting requirements of the country I will be adopting from?
    Your adoption agency is required to provide this information to you. You must contact them directly to obtain this information.

    Q I am a social worker; can I use your courses for CEUs?
    Our course, Openness in Open, has been approved for CEU credit. We are presently working toward having the NASW approve additional courses for CEU credits. If you would like to take the courses now and obtain certificates, notwithstanding the absence of NASW's approval, contact us to learn how.

    Updated 5/9/17


    Adoption Education, LLC
    P.O. Box 2180
    Milford, CT 06460
    (203) 877-4007
    info@adopteducation.com

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